We Run Your Customer's Cloud.
So Your Team Can Ship.
VonTech embeds directly into your customer project as the cloud operations partner — owning infrastructure provisioning, day-to-day monitoring, incident response, patching, and cost governance from kickoff through to handover. Your developers stay focused on product; we keep the environment running.
What We Own
Everything Below the Application Layer
We take full responsibility for the infrastructure layer on your customer project — so there is a clear line between what your dev team owns and what we own.
Environment Provisioning
We spin up dev, staging, and production environments using Terraform and AWS CDK, with network segmentation, IAM roles, and secrets management configured from day one.
Live Infrastructure Monitoring
CloudWatch dashboards and custom alarms cover every layer — EC2, RDS, Lambda, ECS — with escalation paths mapped to your team's on-call schedule.
Incident Management
When an alarm fires, our engineers triage within SLA, execute runbooks, and coordinate with your dev team to restore service — all with a written post-incident report.
Patch & Compliance Management
OS and runtime patches applied on schedule via AWS Systems Manager. Config rules and Security Hub findings are reviewed weekly and resolved before they become audit findings.
Cost Governance
Monthly cost reviews with tagged resource breakdowns, rightsizing recommendations, reserved instance planning, and budget alerts tied to project milestones.
Handover & Knowledge Transfer
At project close we produce runbooks, architecture diagrams, and a live walkthrough so your customer's internal team can take over operations with confidence.
How We Engage
How We Work on a Customer Project
Every engagement follows a structured model so both your team and the customer always know what's happening, who owns what, and what comes next.
Discovery & Assessment
Week 1–2We review the customer's existing AWS account, architecture diagrams, and security posture. We document what's running, what's at risk, and what needs to be built. Output: a findings report and a prioritised operations plan.
Environment Setup
Week 2–4Using Terraform, we provision VPCs, subnets, IAM roles, S3 buckets, RDS instances, and compute resources in line with the project architecture. We wire up CloudWatch alarms and set up tagging for cost allocation from day one.
Steady-State Operations
OngoingOur engineers run day-to-day operations — monitoring dashboards, responding to alerts, applying patches via AWS Systems Manager, managing deployments, and attending weekly ops reviews with the project team.
Incident Response
On-demandWhen an incident fires, we triage within the agreed SLA, execute the runbook, engage the dev team only when needed, and restore service. Every P1/P2 incident closes with a written post-incident report and a corrective action.
Cost & Compliance Reviews
MonthlyMonthly cost reviews surface rightsizing opportunities, reserved instance savings, and budget variance by project tag. Security Hub findings and Config rule violations are addressed before the customer's next audit window.
Knowledge Transfer & Handover
Project closeWe write runbooks for every operational procedure, produce an up-to-date architecture diagram, and run a live walkthrough with the customer's internal team so they can own the environment confidently after engagement close.
Accountability
We Commit to SLAs,
Not Best-Effort
Every engagement includes a defined set of response targets. When an alarm fires at 2am, your customer doesn't need to chase anyone — our engineers are already on it.
Monthly ops reviews give project stakeholders a clear view of incidents raised, resolved, and prevented — plus cost movements and any open compliance findings.
< 15 min
P1 Incident Response
Initial triage SLA for critical outages
< 1 hr
P2 Incident Response
Degraded service or high-severity alarms
100%
Patch Compliance
OS and runtime patches applied within agreed window
Every 30 days
Monthly Cost Review
Tagged cost breakdown and rightsizing report
Terraform / AWS CDK
Infrastructure as Code
AWS Systems Manager
Patch management & run commands
CloudWatch + SNS
Monitoring, alarms & alerting
AWS Security Hub
Centralised security findings
AWS Config
Compliance rule evaluation
AWS Cost Explorer
Cost allocation & rightsizing
Toolchain
Native AWS Tools,
No Lock-In
We work primarily with the AWS-native toolchain so there are no third-party agents or licences left behind when we hand over. The customer inherits a clean, auditable environment they already pay for.
Where your architecture calls for Kubernetes or multi-cloud workloads, we bring the right tooling to fit — not the other way around.
Have a Customer Project That Needs Cloud Operations?
Tell us about the project — the stack, the scale, and the timeline — and our engineers will put together an engagement proposal within 48 hours.